Download a couple weeks ago. Couldn’t believe how easy and quick it was to use this app. Then, problems started.
Venmo flagged my account for some reason when I tried to send a friend $340. (still to this day they won’t tell me why, other than, ‘violating term agreement’). I did nothing wrong. I literally just tried to send her money.
Then, venmo froze my account and froze my friends account. I already had $300 in my venmo. So, $640 is FROZEN in my account and has been for about a week now. Then, I got $1000 sent back to me. So in total there is $1640 of mine ‘up in the air’ now.
Called venmo. They told me to email them.
Then, venmo wanted my ID to return my funds and ‘unlock’ my account that should have never been locked in the first place. I tried to explain to them that I am on vacation a few states away, I lost my ID on NYE. I can’t get on a plane home now because I have no ID. My money is in my venmo (which is frozen) and I can’t purchase a train/bus ticket back BECAUSE MY REMAINDER OF MY MONEY IS IN VENMO.
The email people were nasty towards me, insisting that a lawyer just contact such and such address because there’s ‘nothing they can do about it’ when literally all they have to do IS PUT MY MONEY BACK INTO MY BANK ACCOUNT
I SHOULD NOT HAVE TO SHOW AN APP AN ID SO THEY CAN GIVE ME BACK MONEY ESPECIALLY WHEN I WONT EVEN BE ABLE TO GET A NEW ID WITHOUT ANY MONEY!!!!!!!
WHERE IS THE LOGIC IN THAT??????
Screw this app & the whole company. Thieves.
It definitely was too good to be true ??
Do not use unless you want to get screwed over.