Receiving Money

I have been treated very poorly when it comes to getting answers regarding my account and as to why an action has taking place. I only used Venmo cause my friend told me that she could pay me for taking her around by sending it through Venmo and it was a safe app to use. I read the terms and I was in no way in violation of the terms. This was a personal transaction between myself and a person I knew. In 30 yrs of banking, I have never experienced anything like this from a company at all. I am extremely disappointed. I recommend for people to just use their bank (Zelle) to send or receive money quickly and safely.

Kemarra D. about Venmo, v7.14.2