Terrible with money

One my my friends sent me a large amount of money on Venmo, roughy $650, to transfer into my account because Venmo would not let her add her new banking information. I put in my banking information and verified my bank and transferred the money into my account. 2 days later they emailed my saying my Venmo account had been frozen and to send a photo of my drivers license to un freeze my account. Now a week later I reached out to them about the money’s whereabouts as it never reached my account. They proceeded to tell me my account had been permanently deleted for violations to the terms and agreement which they did not specify what exactly had been violated and said that they could not credit the money back to me so they money is gone and they act like they don’t know where it is. Mind you they sent a couple cents to my account and withdrew it to verify my bank so where could the money have gone? Do no download this app or use it anyway that deals with you personal money or the same thing will happen to you and you’ll never see your money again

Randale Bun B Lewis about Venmo, v7.14.2