Terrible customer service and shady transactions

I successfully used Venmo for a number of months before they arbitrarily froze my account. The email I received required me to submit a copy of my driver’s license to show proof of identity and unfreeze my account (which was pending a transfer of over $900 to my bank account). I submitted the copy of my legal ID and two days later they sent me another generic email telling me I violated their User Terms of Agreement and my account was permanently deleted. No explanation of why and no way for me to obtain the funds that had been in process. Attempts to further follow up produced no results and I’ve now had to engage legal counsel to try to get the funds that are being held by Venmo. Beware using this app!!!!

Nicest driver here about Venmo, v7.13.1