Get Zelle instead. Do not use this app.

I needed to borrow money fast. My brother transferred money to me through this app but when i tried to accept the funds, it said they were working on the instant transfer system (1-3 business days) and to just use the normal transfer in the meanwhile as instant transfer is unavailable. The customer service was closed already (closes at 5pm), so i couldn’t get any help.
This royally screwed me over because i was 50 miles from home and didnt have enough money to get gas to get home.
The venmo devs clearly think that your money is something to be taken lightly, instant transfers dont really have to be instant, and waiting 1-3 days to get your money is always an option. There wasn’t even an apology message for the inconvenience. They were basically like “nah, you’re fine. You don’t need the money that bad.”
I ended up downloading and setting up a zelle account and had my brother do so as well.
If you want a reliable app that will actually allow you to transfer money within minutes, DO NOT USE THIS APP!
If you want an unreliable app made by people who take your money very lightly, go ahead and screw yourself by using venmo.
Follow up: its the next morning and i called customer service. After being on hold for 20 min the guy just regurgitated what the app said: no instant transfers. The only new info he gave me is that they don’t even know when the feature would be available again. Thats right... the people at Venmo couldn’t even tell me when the instant transfer service would be available again. Absolutely terrible. These people have no right handling your money!

Baconseat about Venmo, v7.14.2