Where’d my $ go?

Before this week I had no problems with Venmo. But I accidentally sent money to the wrong person and Venmo can’t find the money, almost like it disappeared even though it was definitely taken out of my bank account. When I called they pretty much told me sorry nothing they could do. The lack of explanation and lack of knowing where my money went was comical but concerning as they have access to my bank account but can’t find money I sent through the app. I’ll be switching to PayPal for anymore online transactions I may have to deal with in the future. Couldn’t be worse than Venmo

T-money722 about Venmo, v7.13.1