Not enough helpful information

I had an issue where my account was frozen. When I asked Venmo to unfreeze my account to receive funds, I was told to email to a different team within 24-48 hours. I am nearing the 48 hour mark and I still haven’t received an email. If I can make a suggestion, I would allow at least 12 hours after sending a money so that the user sending the money can have and opportunity cancel the transaction. Even if there is a small charge to do so. The reason I am writing is because I am actually dealing with a form of fraud with my account and I haven’t been helped the way I feel I should be. Instead, I am told to email a different department. I am approaching the 48 hours mark in a few hours and I still haven’t received an email. This is frustrating and unfair.

Gardy Laguerre about Venmo, v7.11.0