Horrible Customer Service

Accidentally added my fathers card to my account, while trying to set-up account for him. I realized my mistake and immediately deleted it then attempted to add the card to the correct account, however, I was notified the card would need to be "unattached" from the first account it was associate with. Subsequently, my account was "temporarily frozen".

I was asked to send a copy of my ID, the credit card, and bank statement. Explained I had none of this (as the information and card they requested information for was my fathers and I was trying to set up his account). I was then asked for the aforementioned items for all THREE funding sources I have.

("Please reply here with a photo of your government-issued identification information as well as statements for the three funding sources on your Venmo account.")

I received this response twice although I asked different questions. Ultimately, it seemed sketchy, so I said I preferred to terminate my entire account (that Ive had for many months and no issues, mind you). Again, I am emailed and told I would have to prove my identity with three sets of information to CANCEL the account.

1. Asked to cancel the account: While we appreciate your interest in using Venmo, we are unable to confirm that you have direct access to the financial instruments on file with your Venmo account.

2. Explained the card was added by accident: Thanks for your response. Adding a card in another users name or belonging to another person is in express violation of our User Agreement. As such we will be unable to release it for your continued use.

The app was nice until this excessive process for something very simple (release a card from my account so I DONT use it). Best part is I have $18 in the account that is, at this point, a loss.

helloimtess about Venmo, v7.10.0